Customer Support Specialist

At EverTry, customer support is not about answering tickets.

It's about solving problems.

We're looking for someone who can think independently, learn quickly, and take ownership.

Someone who enjoys helping people and figuring things out.

Someone who doesn't stop at fixing a problem, but wants to understand why it happened and how to prevent it from happening again.

What You'll Do

• Respond to customer inquiries through our support channels.
• Investigate transaction, card, and account-related issues.
• Identify patterns in customer complaints and escalate root causes.
• Work with product, engineering, and operations teams to resolve issues.
• Create and improve support documentation.
• Help improve customer experience across the company.

What We're Looking For

• Excellent written communication skills.
• Strong problem-solving ability.
• Ability to learn new systems quickly.
• Self-driven and able to work without constant supervision.
• Comfortable making decisions and taking initiative.
• Detail-oriented and organized.
• Genuinely enjoys helping people.
• Thinks in systems, not just tasks.

You May Be a Good Fit If

• You naturally investigate before asking for help.
• You can figure things out with limited information.
• You take ownership of problems until they are resolved.
• You enjoy learning, unlearning, and relearning.
• You look for ways to improve processes instead of working around them.

You May Not Be a Good Fit If

• You need step-by-step instructions for every task.
• You wait to be told what to do next.
• You avoid taking responsibility for outcomes.

• You are uncomfortable with change.

• You prefer routine work over problem-solving.

Compensation & Benefits

• Competitive salary
• HMO coverage
• RSA contributions
• 100% remote work

Hiring Process

1. Submit your application.

2. Selected candidates will be invited to take an online assessment.

3. Candidates who progress will be invited for an online interview.

4. Successful candidates will receive an offer.

Before You Apply

This role is for people who take initiative.

If your first reaction to a problem is to investigate, learn, and find a solution, we'd like to hear from you.

If you're looking for someone to tell you exactly what to do every day, this role is probably not for you.

One Final Instruction

Before submitting your application, answer this question in one sentence:

What is the most important quality this role requires?

Place your answer as the first line of your application.