Customer Support Specialist

At EverTry, we’re not just solving payments; we’re removing the barriers that keep people in Africa and beyond from participating fully in the global economy. Whether it’s issuing a virtual dollar card in seconds or making cross-border payments seamless, our mission is simple: make financial access effortless, secure, and trustworthy.

We believe customers deserve more than scripted replies. They deserve someone who can listen deeply, understand their frustrations, and turn problems into moments of trust. That’s why we’re hiring a Customer Support Specialist, not to “handle tickets,” but to become the voice and advocate of our customers.

This isn’t a role for someone who just follows instructions. It’s for someone who cares about helping people, learns fast, and sees every interaction as a chance to build confidence in EverTry.

What You’ll Do

• Be the first point of contact for our customers via chat, email, and calls.
• Listen actively, seek first to understand, and then guide customers to the best solution.
• Troubleshoot payment issues, card declines, and onboarding challenges with patience and clarity.
• Become an expert on EverTry’s products and help customers unlock their full value.
• Spot opportunities to recommend better solutions (yes, a little sales awareness goes a long way!).
• Advocate for customers internally—sharing feedback with product and tech teams.
• Stay cool and professional under pressure, even when customers are frustrated.

What We’re Looking For

You’ll thrive at EverTry if you’re someone who:

• Loves helping people and takes pride in making their day easier.
• Has strong comprehension skills and can break down complex things into simple words.
• Practices active listening and empathy.
• Is a fast learner who adapts quickly to new tools, processes, and updates.
• Balances patience with problem-solving; you don’t just answer, you dig deeper.
• Pays attention to the little details that build trust.
• Handles pressure like a pro, staying calm even when customers are not.
• Has a bit of sales awareness, knowing when to suggest EverTry’s other solutions that fit customer needs.

Why Join EverTry?

• Be part of a fast-growing fintech making online payments truly accessible.
• Work with a passionate, mission-driven team.
• Get hands-on experience in fintech, customer advocacy, and product growth.
• Your voice matters; customer feedback directly shapes how we build EverTry.
• If you’re empathetic, resilient, and ready to help people succeed with their payments, we’d love to hear from you.

👉 Apply now and let’s build the future of payments together.

At the end of your cover letter, please write the word “Resilience” in all caps. Applications without it will not be reviewed.

Important: Please submit your CV as a PDF file only. Applications in any other format will be automatically disqualified.

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