At Evertry, transparency and keeping our valued customers informed are core principles. Today, we want to address a recent change that may impact your USD virtual card transactions.
Understanding the Change:
We’ve been notified by our partners, Visa and Mastercard, about a policy update affecting our processing system. As a result, a new fee of $0.30 will be applied for each failed, canceled, or incomplete transaction on your USD virtual card. This includes situations where:
- Transactions time out: If you encounter delays or inactivity during the payment process, this could lead to a timeout and trigger the fee.
- Insufficient funds are available: Before initiating a purchase, ensure your account balance can cover the full transaction amount to avoid declined payments and potential fees.
We Want to Help:
We understand this change may cause inconvenience, and we apologize for any confusion it creates. Here at Evertry, we’re committed to working with Visa and Mastercard to monitor this situation and explore potential solutions in the future.
Tips for Smooth Transactions:
In the meantime, here are some simple tips to ensure a smooth transaction experience and avoid these fees:
- Double-check your balance: Before hitting “purchase,” take a moment to confirm your account has sufficient funds. This helps prevent declined transactions and the associated fees.
- Complete purchases promptly: Be mindful of inactivity during the payment process. Finalize your transaction quickly to avoid timeouts that could lead to a charge.
We’re Here for You:
If you have any questions or require further clarification about this update, please don’t hesitate to reach out to our friendly customer support team. They’re happy to help! You can contact them directly at hello@evertry.co.
We appreciate your understanding and continued trust as we navigate these changes together.